Closing your DivyaJivan account.
You can close your DivyaJivan account from inside the app at any time, without asking anyone. This page explains what that does, what it does not do, and how to ask us if you cannot reach the app.
Closing your account does not erase your medical records.
It removes your way of signing in. Your consultations, prescriptions, lab reports and immunisation history stay with the hospitals that created them.
That is not us keeping something back from you. A medical record is written by the doctor who treated you, it is part of their clinical and legal obligations, and it is not ours alone to destroy on request. The same is true on paper: a hospital does not shred your file because you stopped visiting.
If you register again later with the same mobile number, that history is linked back to your new account.
Last updated · 11 August 2026
Who this is about.
DivyaJivan Healthcare publishes the DivyaJivan patient app. This page covers accounts held by patients in that app.
Staff and clinician accounts work differently: they are tied to employment and to records the clinician has signed, so they are closed by the hospital administrator rather than by the person themselves.
How to close it.
Open the app, go to Settings, and choose “Close my account”. You will be shown exactly what is removed and what is kept, and asked for your password to confirm the request is yours.
If you are the head of a family on the app, you will also be told how many family members have no login of their own. Their records are kept, but nobody will be able to open them in the app until they register with their own mobile number.
What is removed.
Your password, and your mobile number as a way of signing in. Every device the account is signed in on is signed out. Your name and contact details as they are held on the login itself are cleared.
This happens immediately, not after a waiting period, and there is no way for us to reverse it. Your mobile number is released, so you are free to register again with it.
Removing something without closing your account.
You do not have to close your account to take something back. A report or a prescription you photographed and uploaded yourself can be deleted from inside the app: open it in your records and choose delete. You are asked to confirm first, on purpose — it removes the only copy we hold, a photographed paper report may be the only surviving record of that result, and there is no undo and no wastebasket to fish it back out of.
For anything else, write to us and ask. Tell us the mobile number your account uses so that we can find you, and say what you would like removed. A person reads it.
What cannot be taken back this way is the clinical record itself — a consultation, a prescription, a laboratory result written by the clinician who treated you. Those are the hospital’s record of your care, kept for the reasons in the next section. The rule is simpler than it sounds: what you put in, you can take out; what a doctor wrote about your treatment stays with the hospital that treated you.
What is kept, and for how long.
Your medical records, held by the hospitals that created them, for as long as medical-record retention rules require of those hospitals.
Your membership and card numbers, so the record stays identifiable to the hospital holding it.
The log of who opened your file and when. That log exists to protect you, it is append-only, and it cannot be edited by anyone including us.
One address, and a person reads it.
If you cannot open the app — a lost phone, a number you no longer use — write to us and we will verify who you are before doing anything. A request that we cannot tie to the account holder is refused, which is the same protection working in your favour.